Speaker/author
Career Strategies
consultant on Demographics
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There is no such thing as a throwaway contact.
Are You Giving Satisfaction or Just Service?
Is there an organization in the country which isn’t obsessing about customer satisfaction? Great customer service is the ultimate competitive advantage. Suppose the recession lingers as many economists expect. At what moment will your customers begin making satisfaction comparisons? At what time do they decide they’re not getting everything they want? Consumers decide they’re unwilling to pay for anything but the very best as they define it. What is satisfaction? It’s a feeling. The process is supposed to be service but the outcome should be satisfaction.
In this program we’ll look at three issues:
1. What is satisfaction and how do we provide it?
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2.How to make sure the customer is satisfied, not merely tired of asking
for what he/she wants.
3. Creating a climate in which employees want to satisfy customers
because it enhances job satisfaction.
Seminars:
About Us:
Marilyn’s bio
MoatsKennedy, Inc. Chicago mmkcareer@aol.com 847.251.1661 F:847.256.8043
Satisfaction v Service